Telephone line

How is it that a simple telephone line can be the centre of someones life and t hey way they do their business. It is now 12 days since i moved house and still have no phone line connected, had false start today when an electrician arrived to tell me he was re connecting phone wires in the house, only to then have him tell me the wires will be left haginign off the eaves of the house and it is not his job to get the phone wire of the street pole and connect it to the phone wires he just put into the house. Grrr this is frustrating. Am a little bit sick of relyig on freinds and internet cafes to access emails etc. Also not looking forward to my next mobile phone bill. Other than that the move has been great and kids couldnt be happeir they have a bedroom each and a big back yard. So for me its back to hassling the agents about having no phone. Till next time....